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If you want to know more about our character-driven games, captivating collectibles, or our mission to spread happiness and positivity, we’re here to provide all the information you need.

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Frequently Asked Questions

Please Note: Standard Ground Shipping is 7 Business days.

See our most frequently asked questions below. If you have a question that is not on this list, please contact us by email to get in touch with us.

What forms of payment do you accept?

We accept these payment methods:

Credit Cards: American Express, Discover, MasterCard and Visa
PayPal: (Online Orders and US only)

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Is it safe to use my credit card or debit card on

Yes, MinoCats understands that the safety of your personal information is extremely important to you. We use a wide array of electronic security measures and devices to protect your personal data and credit card information from unauthorized access.

I have an order question.

Need help with your Order? Please contact our customer service team via email.
I have a product question
Please contact our customer service team via email.